Facebook will provide “Look Back” video to dead users’ loved ones

Facebook will provide “Look Back” video to dead users’ loved ones

Gigaom

Facebook(s fb) is changing its policies for deceased users, offering loved ones the chance to obtain a video montage of someone who has passed. The news comes weeks after Facebook, in response to a YouTube plea, granted a grieving father’s request to see his late son’s “Look Back” video, a one-minute compilation the company offers to all its users.

In a policy statement issued on Friday, Facebook said it received many additional requests for videos of the deceased, and it now has a page where loved ones can make such requests.

The statement also announces a change to “memorial pages.” These are Facebook profiles of late users that remain online, allowing people to leave tribute messages.

Until now, only a dead person’s Facebook friends could view their memorial page. Now, the company explains that anyone will be able to see the page — if that is what a person permitted when they were…

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As memories stay online, social companies like Facebook must find better ways to help grieving families

Gigaom

A Missouri man posted a video on YouTube(s goog) this week, asking “Mr. Zuckerberg” to pass on his late son’s Look Back video, a short movie montage that Facebook(s fb) recently gave to all its users. The man described his plea, which came two years after his 21-year-old son’s death, as a long shot — but it worked.

The YouTube video received more than 1 million views after it received attention on sites like Reddit and BuzzFeed, and Facebook soon responded:

FB screenshot

In response to an email inquiry, Facebook confirmed the man’s story but could provide few additional details. A spokesperson wrote:

With the number of people using our service, it’s often very difficult to act on behalf of one. But John’s story and emotion moved us to take action — so we did. This experience reinforced to us that there’s more Facebook can do to help people celebrate and commemorate…

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